Contact Us.
Looking For 3D Jewelry Design Help? We’re Here For You.
Whether you’re launching a new collection or just exploring ideas, we’d love to hear from you. Fill out the form below and our team will get back to you shortly.
Need Assistance? Explore Our Support Options Below.
Technical Help
Report rendering or animation issues, and our support team will assist you with quick solutions.
Design Guide
Learn how our jewelry design process works — from initial sketch to final 3D render or animation.
Project Privacy
Your designs are safe with us. We protect your data and ensure confidentiality in every project.
Curious About How We Work?
What if my render or animation won’t open?
Just send us the file or error screenshot, our support team will diagnose it and send a fixed version ASAP.
Do you offer support for future edits or updates?
Yes, small technical edits are free. Bigger updates can be done with a minimal fee.
Which file formats do you deliver?
We deliver 3DM, STL, OBJ, MP4, PNG, and JPG, depending on your project needs.
How does the jewelry design process work?
Our process includes concept review → 3D modeling → rendering → final delivery, with revisions included where needed.
What do you need from me to start the design?
Sketches, reference images, gemstone details, metal type, and any specific style you want.
How long does a design take?
A typical model takes 2–5 days, depending on complexity.
What if my render or animation won’t open?
Just send us the file or error screenshot, our support team will diagnose it and send a fixed version ASAP.
Do you offer support for future edits or updates?
Yes, small technical edits are free. Bigger updates can be done with a minimal fee.
Which file formats do you deliver?
We deliver 3DM, STL, OBJ, MP4, PNG, and JPG, depending on your project needs.
How does the jewelry design process work?
Our process includes concept review → 3D modeling → rendering → final delivery, with revisions included where needed.
What do you need from me to start the design?
Sketches, reference images, gemstone details, metal type, and any specific style you want.
How long does a design take?
A typical model takes 2–5 days, depending on complexity.
Are my jewelry designs kept confidential?
Yes, your designs stay completely private. We never share or reuse client concepts.
Can you sign an NDA for my project?
Absolutely. We are happy to sign an NDA for full confidentiality.
Do you store my files after project completion?
Yes, we securely store files for 30–90 days in case you need them again.
How quickly do you respond to messages?
We typically reply within 24 hours, often much sooner.
Can I discuss my idea before placing an order?
Yes! Message us anytime, we’ll review your concept and guide you professionally.
Do you offer project consultations?
Yes, free short consultations are available to help you understand which service best fits your design.
Are my jewelry designs kept confidential?
Yes, your designs stay completely private. We never share or reuse client concepts.
Can you sign an NDA for my project?
Absolutely. We are happy to sign an NDA for full confidentiality.
Do you store my files after project completion?
Yes, we securely store files for 30–90 days in case you need them again.
How quickly do you respond to messages?
We typically reply within 24 hours, often much sooner.
Can I discuss my idea before placing an order?
Yes! Message us anytime, we’ll review your concept and guide you professionally.
Do you offer project consultations?
Yes, free short consultations are available to help you understand which service best fits your design.